FAQs

WHO DESIGNS AND PRINTS YOUR TEES?

I do! I have a background in graphic design which has helped me design all of our t-shirts in-house using various fonts and illustrations. I’ve had the recent opportunity to collaborate with other artists on designs, illustrations, and words so if you are interested in working together, please email ashley@lovebugthreads.com.

I also print most of the tees in my garage studio using a hand made press my husband made.

WHAT PAYMENT METHODS DO YOU ACCEPT? 

We accept the following forms of payment; Paypal.com, Apple Pay, Visa, Mastercard, Discover, and American Express.

DO YOU ACCEPT WHOLESALE ORDERS?

Absolutely! Please reach out via our Wholesale page if you’d like more information about our wholesale prices and policies.

WHAT IS SIZING LIKE?

Sizing is always tough when ordering clothes online. Please visit our Sizing page for our recommendations and reach out to ashley@lovebugthreads.com if you need more help choosing just the right fit! 

HOW DO I CARE FOR MY ORDER?

Our t-shirts are all screen printed. To ensure the best care of your items, we recommend washing them in cold or warm (not hot) water, with similar colors and tumble drying on low heat.

Small variations in color, tone and sizing will occur due to our small batch process. 

WHEN WILL MY ORDER SHIP?

We ship products out by 3PM on Mondays, Wednesdays and Fridays. 

Please let us know before placing your order if you are on a timeline. Additional fees may apply for rush items.

Because of our hand made and small batch nature, we create some of our products as they are ordered, so your item will be printed by hand and ready for shipment in 5-7 days. Our goal is a two business day turnaround for items in stock. This timeframe is prior to USPS scanning your package in to their system. Orders will ship USPS First Class, unless you chose expedited shipping. They usually take about 2-4 days to arrive at your doorstep after being shipped.

HOW WILL MY ORDER SHIP AND HOW LONG DOES IT TAKE?

We typically ship via USPS First-Class shipping unless you select a different option at checkout. You do have the choice of shipping Priority.

First Class Mail typically takes 2-4 days to arrive across most of the United states, but can take 3-5 days for farther or more remote areas. 

WHAT HAPPENS IF MY PACKAGE IS LOST?!

Unfortunately, we can't be responsible for lost or stolen packages, if this is a concern please contact us directly and we can get you set up with shipping insurance and/or signature confirmation.

All of our orders include tracking. 

WHAT IS YOUR RETURN POLICY?

We want you to love your purchase! If you find yourself unhappy with your order for any reason, please let us know. If you wish to return an item you have ordered, we are happy to accept returns or exchanges on items in their original condition (unworn and in original packaging) within 14 days of purchase. Return shipping charges will be the responsibility of the buyer.

Your refund will be processed once we have received the returned item and have ensured it’s in perfect condition. Items must be sent back to us within 30 days of delivery. Please include your name and order number, or original invoice with your return package.

If you would like to schedule a return, please email ashley@lovebugthreads.com. Once the product has been received and inspected we will issue a refund less shipping charges in the original payment method.

CAN I CANCEL MY ORDER?

All orders may be canceled if we receive notice within 24 hours.

WHAT IF MY ORDER ARRIVES DAMAGED?

Please get in touch within 48 hours of delivery and provide proof of damage. Returns and exchanges can only be processed on original unworn, unwashed merchandise. We are not responsible for any damage that occurs after the product is used or washed.

DO YOU OFFER PROMO CODES?

Yes! We periodically run sales and also offer a promo code when you sign up for our newsletter. Also, you can follow us on Instagram (@lovebugthreads) for sale announcements and promo codes.

DO YOU OFFER GIFT CARDS?

Yes! We offer e-gift cards. You purchase the gift card right here, and then you receive the gift card code directly in your inbox.